Roadside Assistance | West Midlands | Lookers Mercedes-Benz

*If calling from abroad, or if you have connection problems dialling the number above from your mobile phone, please call:

+44 (0) 207 975 7077

Mercedes-Benz Roadside Assistance

The best laid plans can be ruined by a badly timed breakdown, but you can avoid getting stuck by purchasing Roadside Assistance. For complete peace of mind on the road, Mercedes-Benz Roadside Assistance entitles you to comprehensive breakdown cover and recovery services.

The Mercedes-Benz 24-hour helpline is available 365 days of the year so whatever the problem help is at hand. You are covered both at home and abroad so you can enjoy a hassle-free road trip without the worry of breaking down without assistance. The Roadside Assistance service you are entitled to is dependent on the year your Mercedes-Benz was initially registered.

If you have any questions or would like more information about Mercedes-Benz Roadside Assistance, please contact your local Drayton dealership. Call or visit us to speak to a member of our friendly and helpful team about what your options are and which Roadside Assistance service option you are entitled to


If you require immediate assistance contact 00800 1 777 7777

Mercedes-Benz Roadside Assistance is designed to keep you out on the road and give you complete peace of mind, 24/7, wherever you travel across the UK and Europe.

Free-of-charge cover is available for all Mercedes-Benz customers with cars registered* from 24 October 1998 and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.

Any new Mercedes-Benz comes complete with comprehensive Roadside Assistance free-of-charge for 3 years. All Approved Used cars also receive automatic cover free-of-charge for 1 year.


  • Help anytime, anywhere

    Support teams are on-call and available 24 hours a day, 365 days a year, right across the UK and Europe.

  • Home assistance

    We’ll come to you, even if your car has a problem on your driveway.

  • Cover by vehicle

    Your friends and family driving your car can call on Roadside Assistance too, and you can also transfer the cover to new owners.

  • Choice of recovery destination

    If we have to recover your car, we will arrange for it to be taken to your chosen Mercedes-Benz Retailer, anywhere in the country.

  • Replacement vehicle

    If your car needs to be repaired, we can provide you with a replacement car for up to three working days.

  • Approved technicians

    Our technicians use their expertise, official diagnostic equipment and Mercedes-Benz GenuineParts to increase the chance of a roadside repair.

  • Priority Repair

    Mercedes-Benz prioritises the repair of any car recovered to a Retailer.

  • Visual Health Check

    Before your car is returned, your Mercedes-Benz Retailer will conduct a complimentary Visual Health Check to identify any other issues that may require attention.


Mercedes-Benz Roadside Assistance


Always By Your Side

With our comprehensive Roadside Assistance cover you’ll have peace of mind that we’ll be there for you if ever you run into a problem on your journey. A trained Mercedes-Benz technician is always just a phone call away from getting you back out on the road.

Cover includes:

  • Technical breakdown

    If you can’t start your car or carry on your journey because of technical, safety, or legal reasons, we’ll come to you to get you back on your way.

  • Accident assistance

    No matter whose fault an accident is, we’ll be by your side to help you get back on the road afterwards.

  • Minor mishap~

    If your car is unable to start due to a small problem, such as losing your keys, an empty tank or a puncture, we can get your vehicle fixed up quickly.

  • Vandalism/Attempted theft

    When you can’t start or carry on your journey for technical, safety, or legal reasons after vandalism or an attempted theft, we’ll be there to help.


Renewing Your Cover

To maintain Roadside Assistance cover, simply service your car at an official Mercedes-Benz Retailer.
You’ll receive a renewal notification to confirm cover has been extended for another 12 months
on completion of a Mercedes-Benz Recommended Service^.

Book A Service

* Originally first registered in the UK
▲ Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only.
~ All cars registered on or after 01/04/08 are covered for technical breakdowns, accident assistance, minor mishap and vandalism/attempted theft.
^ Including both Routine Maintenance and Additional Items.